Feedback on bug reports

torhu fake at address.dude
Fri Mar 16 11:44:20 PDT 2007


David Ferenczi wrote:
>>> It seems that this request has been silently ignored. Rejecting would be
>>> ok, but ignorance is more than disappointing.
>>> 
>>> I would like to understand the reasons.
>>> 
>>> Could anybody give me some short explanation on this?
>> 
>> It's a one-man project, so the reason there's not much feedback is
>> shortage of manpower.  It's just the way it is, we've all had to get
>> used to this fact.  A one-man project that creates free products can't
>> provide the same level of customer support that a commercial project
>> can.  Hope this explains it.
> 
> Thanks, I agree. But I think it somehow also lies on the topic. There are
> topics, which get attention immediately, and there are others, which never.
> 
> The point is, just like in case of bug reports, to get some feedback. Let it
> be even a single line.
> 
> If you have a community around your project, it is necessary to communicate
> with them. Or just define some rules, if you don't have time for it. E.g. I
> don't answer mails, newsgroup post, except for...
> 
> The worst can happen to enthusiast users that they get ignored. This makes
> also the recommendation of D questionable.
> 
> My suggestion addressed this kind of situation at bug reports. And the
> impression is (maybe the truth is totally different) that nobody cares.

I fully agree with you.  I expect the situation will improve sooner or 
later, forced by increasing adoption of D.  How it's going to happen 
remains to be seen.



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