bug reporting

captaindet 2krnk at gmx.net
Sat Aug 3 16:29:50 PDT 2013


recently i inadvertently created some noise in the bug reporting/tracking system. i had run into an ICE after using '__MODULE__' in a certain way. before reporting the bug, i did enter '__MODULE__' in the search mask of the tracking system but got no hit. so i thought it was a new issue and reported it. turns out this bug was reported before and the issue was resolved 2 weeks ago. what i did not know then (but found out now) was that after the 0-hit search i should have clicked the innocent looking 'edit search' link, which is actually an 'advanced search' feature - then latest* i would have realized that the default search excluded resolved issues, activated them, and then found out about the issue being reported and resolved already.

i think it is an easy pit to fall into, at least for first time reporters. i'd like to suggest some improvements to the tracking interface:

1 'edit search' should be 'advanced search' as it is the standard name for this
2a make the default search to include resolved issues or
  b even let the 'report new bug' link direct to the advanced search already or
  c put up a brief explanation how ppl have to search the database properly before reporting a bug

i felt sorry for having wasted my time with reporting a resolved issue and even worse of course for having wasted some developer's time for straightening the records.
  
/det


* yes, the default search results list which bug statuses were included in the search and that 'resolved' or 'closed' was not among them...but it is so easy to overlook something that is not there...


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