Feedback on bug reports

[David Ferenczi]

Hi Walter,

do you see it possible to give some more feedback on reported bugs?

There are quite many bug reports (some of them are fairly old) left without
any comment, confirmation/rejection. This leaves the reporter in
uncertainity (will it be fixed?, how long will it take?), which isn't
really inspitring.

IMO the following would greatly improve the process:

1. If a new bug is reported, it should be confirmed or rejected shortly
after it's been reported. This is also a good occasion to ask the reporter
for further information or action, if they are needed. This makes a good
impression on the reporter, that the bug is taken care of.

2. If the bug is confirmed it should be also (re)prioritised. This helps the
reporter to estimate how long will it take to fix the bug. Is it due in one
of the following releases or maybe someday?

3. Special attention to older bug reports or reconsidering the priorities
from time to time may help not to have these aging bugs around.


I hope that the above ideas may be applied for your day to day work without
major effort.


Regards,
David