DConf hotel poor QoS

[Luís Marques]

I'm not impressed with the conference hotel so far. Here's a 
summary of my interactions with them:

Feb-6: I send an email to reservierungen at nh-hotels.com with the 
keyword D-Conf in the subject line, as indicated in the 
conference page. I ask for a reservation between 30-04-2018 and 
6-05-2018 (6 nights), since it was cheaper to stay an extra 
night, as the plane ticket that day was less expensive.

Feb-9: I get an email asking to which hotel I would like to 
reserve. I hadn't notice it was a chain of hotels, but I'm 
surprised the special keyword didn't let them determine that 
automatically. I reply that I want a reservation for the NH 
München Messe, with the DConf conference special rate.

Feb-13: I send them an email saying I continue to await their 
reply.

Feb-14: They reply with a proposal. They have a different rate 
for 30.04.2018, because that's not included in the conference 
special. Fine. Here I had some other expenses on my credit card, 
so I decide to wait some days for that to sort out.

Feb-20: They reply again with a seemingly similar email (not 
really! more on that later).

Feb-21: I reply to confirm that I want to book. I send them my CC 
number and name, and ask if they need the CVV too.

Feb-23: They say they need the expiry date. (why didn't they just 
say what CC details they needed in the original email?...). I 
reply with the needed data.

Mar-1: I ask if my reservation has been made

Mar-2: They confirm my reservation. Unfortunately, it seems that 
on the Feb-20 email they had changed the reservation dates to 
"From 01.05.2018 to 05.05.2018 and from 05.05.2018 to 
06.05.2018". I hadn't noticed that. So one night is missing. I 
reply to them explaining the situation and asking for a change.

Mar-9: I send them an email saying I continue to await a 
correction to my reservation.