strange Bugzilla save changes behaviour

[mipri]

On Sunday, 8 December 2019 at 01:24:43 UTC, Ali Çehreli wrote:
> On 12/7/19 10:33 AM, Gregor Mückl wrote:> Hi!
>
> > Did anyone else have this same strange jumping between bug
> reports when
> > saving changes?
>
> The same thing happens on Jira in another context. It's mind 
> boggling to me that a person actually sat down and designed 
> such a user experience.

BugZilla's probably designed for a tier of support employee
that handles tickets. This is someone with some time pressure,
who has to resolve some number of tickets per hour, and
generally the workflow is

   1. get your first ticket somehow (of the day, after a break)
   2. resolve the ticket
   3. get your second ticket (automatically, by the ticket system)

This way a manager can add you to some categories of ticket,
and this way the ticket system can smoothly work in follow-up
responses into your workflow, by preferentially giving you
tickets that you've worked on previously if there's a need for
additional work.

Jira's probably designed for data entry techs (in this respect
-- with kanban plugins and helpdesks and such, it certainly has
other modes). My annoyance with it is that I'm always adding
Jiras that I myself will then work on, but the "submit" button
kicks me out of the Jira, and then I get a little 'growl' UI
animation that I need to catch, if I don't want to more
laboriously search for what I'd just added.

Of course it's possible for UIs to just to be completely
senseless, or so fiendishly poorly designed that it's easier to
imagine that it is the result of an evil plot ("the company's
already committed to buy the product, so it now only needs to
be bad enough that the company then commits to support
contracts") rather than anyone's sincere ideas about good
design.

But I think that's rare. It's more often just a lot of distance
between the tool-makers and the tool-users. The joke is that
the dog food company CEO "eats his own dog food", but it would
be enough if he had dogs and fed them the dog food, and thus
has an opportunity to directly observe their reactions to it.

(And I can't mention bad software without mentioning Google
Chat. The UI lag is so severe that my feelings about humanity
in general have fallen from "we're pretty great" to "I hope
some aliens come along and put us out of our misery".)